frequently asked questions

All you need to know before rollout. From materials to shipping, it's simple.

materials & care

Are Happy Mats Eco-friendly?

Yes! We designed Happy Mats with both you and the planet in mind. Our mats feature a natural rubber base and a soft suede surface, making them a more environmentally conscious alternative to traditional PVC yoga mats. They're non-toxic, biodegradable and made using ethically sourced natural rubber.

What materials are your Happy Mats made from?

Happy Mats are made from a premium natural rubber base with a luxuriously soft suede top.

Our mats are:

  • Natural rubber
  • Soft suede finish
  • PVC free
  • Non-toxic
  • Biodegradable
  • Eco-friendly

They've been carefully designed to provide exceptional comfort, cushioning and grip for yoga, Pilates and everyday movement.

How thick is the mat?

Our Happy Mats are 5mm thick, providing the perfect balance of comfort and stability. The extra cushioning helps support your knees, wrists and joints without compromising balance during your practice.

How do I clean and care for it?

To keep your Happy Mat looking its best:

  • Wipe clean with a damp cloth and mild soap.
  • Allow it to air dry completely before rolling it up.
  • Avoid soaking your mat or putting it in a washing machine.
  • Store it rolled up in a cool, dry place away from prolonged direct sunlight.

With the right care, your Happy Mat will stay beautiful for years to come. 

What are the dimensions of your Happy Mats?

Each Happy Mat measures:

  • 183cm long
  • 68cm wide
  • 5mm thick

They're slightly wider than many standard yoga mats, giving you extra room to move comfortably during your practice.

What other items will you be offering?

Alongside our Happy Mats, we currently offer our popular Booty Bands, with more wellness and fitness products planned for the future.

Join our mailing list to be the first to hear about new product launches.

orders & shipping

Where do you deliver to?

Currently, we ship all over Australia, with free shipping on all orders over $120. If you are based internationally, please contact us directly at hello@happypowe.com.au and we will happily assist you with this. 

Where is my order shipped from?

All Happy Power orders are packed with care and shipped from our home base on the beautiful Gold Coast, Queensland, Australia.

How do I know my order’s been processed?

As soon as you place your order, you'll receive an order confirmation email.

Once your order has been packed and dispatched, we'll send you another email with your tracking information so you can follow your delivery every step of the way.

Can I change or cancel my order?

If your order hasn't been dispatched yet, absolutely, we'll do our best to help.

Please contact us as soon as possible at hello@happypower.com.au with your order number, and we'll let you know what's possible.

Unfortunately, once an order has been shipped, we're unable to make changes or cancel it.

Can I buy your products in store?

We are so HAPPY to be stocked in the following stores and studios; Soul Yoga & Retreats (Worongary, QLD), Yoga in Paradise (Chevron Island, QLD), and Gold Coast Yoga Centre (Palm Beach, QLD). In 2026, we will be doing more Pop Ups and Markets - keep an eye on our socials!

If you are interested in becoming a stockist or wholesaler please email hello@happypower.com.au

returns & refunds

What is the 30-Day Love It Guarantee?

At Happy Power, we want you to love moving your body with our products which is why we have a 30-Day Love It or Your Money Back Guarantee. If you try your mat or bands and you’re not completely satisfied within 30 days, we’ll give you a full refund or exchange (minus shipping) — even if the item has been used. The item must be sent back with its original packaging. 

Please note: Items marked as “sale” are not eligible for return or exchange unless faulty.

Am I able to return my order?

Please refer to our Returns & Exchanges Policy for all details.
 

Do I need to pay for return shipping?

Unless your item is faulty or we've made an error with your order, return shipping costs are the responsibility of the customer.

If your item arrives damaged or faulty, please contact us as soon as possible and we'll make it right.

When will I receive my refund?

Once we've received and inspected your returned item, we'll process your refund within 3–5 business days.

Depending on your bank or payment provider, it may take an additional few business days for the funds to appear in your account.

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"In the spirit of reconciliation Happy Power acknowledges, respects and honours Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander people on this land and we commit to building a brighter future together." 

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